Delivery & Returns
General UK Deliveries
Our parcels are usually despatched within 24 hours (on weekdays) or 48 hours (at weekends) and sent via Royal Mail 1st Class Post Service. Royal Mail aims to deliver all 1st class post within 3 working days but usually your item will arrive much sooner than this, providing we have the items in stock. You can specify a different delivery address if needed, although signature won't be required for most small purchases.
If you need to order several copies of the same book, we will usually need to order these in for you, and delivery will take longer. if you need items urgently, please call us to confirm stock availability and delivery dates.
Collection in Store
You are very welcome to order and pay online but then choose to collect your purchases from our Leicester store - saving on postage costs. You will find an option to do this as you pass through checkout. We respectfully ask that you would collect your parcels within 7 days if you choose this option. You can find our address details on our homepage.
UK Postage Costs
Spend under £5 - Postage £1.50
Spend under £10 - Postage £1.99
Spend under £25 - Postage £2.50
Spend under £50 - Postage £3.50
Spend over £50 - Postage £4.50
Spend under £25 - Postage £2.50
Spend under £50 - Postage £3.50
Spend over £50 - Postage £4.50
Heavier or Valuable Deliveries
Heavier parcels or valuable items will be delivered by our Couriers, Yodel or ANC. Candles & Wine will always be sent via Courier. We can only deliver wine to UK Mainland. This is a secure, tracked service and ensures that valuable or delicate deliveries can be accounted for. Courier deliveries will generally arrive within two to three days and will need a signature on delivery. You can specify alternative delivery addresses at checkout.
European & Worldwide Deliveries
We can deliver smaller items worldwide and postage costs are listed below. Items will be sent via surface mail which is the most cost-effective option. Unfortunately, we cannot guarantee delivery times for surface mail. Fragile items such as candles, candle oil and wine cannot be delivered abroad due to their delicate nature.
European Delivery costs
Under £10 spend - £4.50
Under £25 spend - £9.50
Under £50 spend - £17.89
Over £50 - please call us before purchasing.
Worldwide Delivery costs
Under £10 spend - £7.50
Under £25 spend - £17.50
Under £50 spend - £33.90
Over £50 - please call us before purchasing.
Returns
Despite our best efforts, items can be sometimes damaged in transit or have defects from the manufacturing process. If the goods we deliver are not what you have ordered or are damaged, please contact us as soon as possible, either by telephone, email or in writing within 7 working days of the delivery of the goods.
We will either replace the items or give you a full refund - whichever you prefer. In the case of damaged items, we will expect the original item to be returned to us within a 14 day period otherwise we reserve the right to charge you for a replacement item.